Frequently Asked Questions (FAQ) – Hauza Kyoto Gojo Karasuma

Our Hotels in Osaka

Our Hotels in Kyoto

Our Hotels in Tokyo

About Check-in and Check-out

What are the check-in and check-out times?

Check-in is from 15:00 to 25:00 and check-out is until 10:00.

Is it possible to have an early check-in?

Early check-in depends on the availability of the day.
Please contact us on your check-in day.
Please note that additional fees may apply.

Is it possible to have a late check-out?

Late check-out depends on the availability of the day.
Please contact us no later than 22:00 the day before your check-out.
Please note that additional fees may apply.

Is it possible to leave my luggage at the check-in counter?

We provide luggage storage service.
Please feel free to ask the staff.

Can minors stay overnight by themselves?

If minors are staying without adult supervision, we kindly request that a parental consent form be submitted.

What services do you offer?

Are rooms cleaned daily?

We are sorry, but we do not offer room cleaning during stays.

Can I request housekeeping during my stay?

We do not offer room cleaning during stays.
Thank you for your understanding.

Are towels and bedsheets changed daily?

New towels can be provided upon request. Please ask the front desk.
New bed sheets can only be provided to long-term guests. Please replace the sheets yourself after receiving clean ones.

Room Facilities and Equipment

Do you provide any seasonings, such as salt or oil?

For food safety reasons, we do not offer this service.

I've used all the amenities/tissues. Can you provide more?

Please ask the front desk for new amenities/tissues.

Other

Do you have WiFi?

Free Wi-Fi is available in each room. Please check the information in your room for the password.

Do you offer parking?

There is no parking on the property.
We will guide you to nearby toll parking lots.

Does the hotel have an elevator?

There is an elevator.

Can you book a taxi, restaurant, museum, etc for me?

We do not offer such reservation services.
Thank you for your understanding.

Can I smoke in the room?

Smoking is prohibited in spaces other than the designated area.
Please use the smoking area on the 1st floor.

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